We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us can not be intercepted or decrypted by anyone other than the intended recipient.
We have provided you an actual reservation, there is nothing else that needs to be done. Behind the scenes we cause the provider to re-validate the reservation and acknowledge they are prepared for your arrival. You will be emailed our instant confirmation number.
We would be happy to help you make the reservation by phone. However, on online rates may actually be cheaper. Attempt to make your reservation online first. If you experience difficulties please feel free to call the toll free number on our site and our Customer Service will assist you.
Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.
Each hotel has a different policy regarding multiple guests per room. Our technology allows us to display the appropriate rate for your room when you select the number of adults that will be staying in the room.
Click the map link on the hotel property page. This map is sizeable from state to street level and will give you the main cross streets and address of the hotel.
Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) be 21. You can see requirements for this and other hotel amenities on the hotel’s property information pages.
We want to be your one-stop shop for your hotel and travel reservations. In fact, we guarantee that our Hot Rate Hotels* are the best prices available online. If you find a lower rate on another website for the same room, at the same hotel, on the same dates, within 24 hours of making your booking with us, we guarantee you that we'll match it PLUS pay you 10% of the difference in price.
Simply complete our convenient online Request Form within 24 hours of booking your Hot Rate Hotel and we will process your request.
The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).
Hopefully, you’ll find the answer to your questions or concerns by reading through our most frequently asked questions list. If you don’t find the answer to your question; please contact Customer Service. Customer Service can be reached at the toll free number on our site.
We work closely with providers to deliver the lowest available rates anywhere on the Internet, anywhere in the world. In most cases, Internet Hot Rates and 110% Best Rate Guarantees are significantly lower than other online hotel booking websites. These speacial rates mean substantial saving for you.
Every city has their own rates for taxes. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.
It depends on the how we negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.
You can make a reservation for someone else using our system. Just make sure you include that person’s name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.
Please refer to your confirmation email where cancellation instructions are provided. If you can not find your confirmation email you may contact a Customer Service Representativeat the toll free number posted on our site. Please check the confirmation and the providers cancellation policy regarding refunds of reservation and/or deposit amounts. The policies are clearly detailed and closely followed because of our contractual arrangements.
Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.
